Updated: July 2016
This Web Site Privacy Statement describes our privacy practices for visitors to the Snaptrends Website and for users of the Snaptrends Services. To learn more about our privacy practices regarding social media content obtained from the Internet through the Snap Trends Services, please visit the Social Media Content Privacy Statement.
1. Web Sites Covered
This Web Site Privacy Statement covers the privacy practices of the Web site at http://www.snaptrends.com and any other Web sites that link to it (the “Snaptrends Websites”). The Snaptrends Websites may contain links to other websites. The privacy practices and content of such other websites are governed by the privacy statements of such other websites. We encourage you to review the privacy statements of such other websites to understand their privacy practices.
2. Information Collected
When expressing an interest in obtaining additional information about our Snaptrends business or registering to use the Snaptrends Services, we require you to provide us with your contact information, such as name, address, phone number, and email address (“Required Contact Information”). When purchasing the Snaptrends Services, we may require you to provide us with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within your organization that will be using the Snaptrends Service (“Billing Information”). Required Contact Information and Billing Information are referred to collectively as “Data About Snaptrends Customers”. As you navigate the Snaptrends websites, we may also collect information through the use of commonly-used information-gathering tools, such as cookies (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol address, and the actions you take on the Snaptrends websites (such as the Web pages viewed and the links clicked). For additional information about the collection and use of website navigational Information, please click here.
3. Use of Information Collected
We use Data About Snaptrends customers to perform the services requested. For example, if you fill out a “Contact Us” Web form, we will use the information provided to contact you about your interest in our Snaptrends business. We also use Data About Snaptrends customers for marketing purposes. For example, we may contact you to further discuss your interest in Snaptrends Services and to send you information regarding the Snaptrends services and salesforce.com’s affiliated companies, including promotions or events.We use Billing Information solely to check the financial qualifications and to collect and enforce payment.
We use Web Site Navigational Information to operate and improve the Snaptrends websites. We may also use website navigational information alone or in conjunction with data about Snaptrends customers to provide personalized information. For additional information about the use of Web Site Navigational Information, please click here.
We may use both data about Snaptrends Customers and web site navigational information to enforce our Web site policies, or to protect our rights and intellectual property or the rights of others using the Snaptrends Websites or the Snaptrends Services.
4. Web Site Navigational Information
We use commonly-used information-gathering tools, such as cookies, to collect information from your computer or mobile device as you navigate the Snaptrends Websites (“Web Site Navigational Information”). This section describes the types of “Web Site Navigational Information” used on the Snaptrends Websites and how this information may be used.
IP ADDRESSES AND OTHER INFORMATION COLLECTED
When you visit the Snaptrends Websites, we collect information such as the domain name you used to access the Snaptrends Websites or the Snaptrends Services, the type and version of browser you are using, your Internet Protocol address, and your Internet Service provider. As with most Web site operators, we maintain server logs that provide us with general information about visitors and customers, which assist us in administering our Snaptrends Websites and providing the Snaptrends Services. In some cases, we collect non-personally identifiable information on our visitors and customers in the aggregate so that performance data can be tracked, logged and reported back for analysis of how such visitors and customers are generally using our Snaptrends Web sites, the Snaptrends Services, and their various features.
TARGETING OR ADVERTISING COOKIES
Third parties, with whom we partner to provide certain features on the Snaptrends Websites or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored.
5. Public Forums, Refer a Friend, and Customer Testimonials
We may provide bulletin boards, blogs, or chat rooms on the Snaptrends Websites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used by others to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums nor are we responsible for use of such personal information by others.
Customers and visitors may elect to inform friends about the Snaptrends Services or features on the Snaptrends Websites. We will request the friend’s name and email address, and will automatically send the friend a one-time email inviting him or her to visit the Snaptrends Websites, or share with them via email the information you have requested to be shared.
We may post a list of customers and testimonials on the Snaptrends Websites that contain information such as customer names and titles of customer personnel. We obtain the consent of each customer prior to posting any information on such a list or posting testimonials.
6. Sharing of Information Collected
We may share Data About Snaptrends Customers with our contracted service providers so they can provide services on our behalf. We may also share Data About Snaptrends Customers with our contracted service providers to ensure the quality of information provided. Unless described in this Web Site Privacy Statement, we do not share, sell, rent, or trade any information with third parties for their promotional purposes.
We may share Data About Snaptrends Customers with other members and affiliates of the salesforce.com corporate group in order to work with them. For example, we may need to share Data About Snaptrends Customers for customer relationship management purposes.
From time to time, we may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service, we may share Data About Snaptrends Customers collected in connection with such purchase or expression of interest with our partner(s). We do not control our business partners’ use of Data About Snaptrends Customers, and their use of such information will be in accordance with their respective privacy statements. If you do not wish for your information to be shared in this manner, you may opt to not purchase nor specifically express interest in a jointly offered product or service.
We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on our behalf.
We reserve the right to use or disclose Data About Snaptrends Customers if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
7. International Transfers of Information Collected
To facilitate our global operations, we may transfer and access Data About Snaptrends Customers from around the world. This Web Site Privacy Statement shall apply even if we transfer Data About Snaptrends Customers to other countries.
8. Communications Preferences
We offer our Web site visitors and customers who provide contact information a means to choose how we use the information provided. You may opt-out and/or manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any marketing or other non-transactional emails we may send to you. Additionally, you may send a request specifying your communications preferences to email@example.com. Customers cannot opt out of receiving transactional emails related to their account with us or the Snaptrends Services.
9. Correcting and Updating Your Information
You may verify, update or change any Data About Snaptrends Customers pertaining to you. To update Billing Information or have your registration information deleted, please email firstname.lastname@example.org. To discontinue your account, please email email@example.com. For any other information, you can send a request via letter, email or fax addressed to our Privacy Office at the address indicated in this Privacy Statement. In any written request, please include the following information: name, contact details, and the nature of the request, for example: view and/or edit information, inquire regarding use and/or disclosure. We may require that you provide additional information to assist us in finding your information or to verify your identity. We will respond to your request within 30 days of receipt of your request.
10. Customer Content
Snaptrends customers may electronically submit data or information to the Snaptrends Services for hosting and processing purposes and in connection with their use of the Snaptrends Services (“Customer Content”). We will not review, share, access, distribute or reference any such Customer Content except in a manner consistent with your agreement with us to use the Snaptrends Services, or as may be required by law. Customer Content does not include Social Media Content.
We have implemented appropriate safeguards to protect Data About Snaptrends Customers and Customer Content from unauthorized access, to maintain data accuracy, and help ensure the appropriate use of Data About Snaptrends Customers and Customer Content. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords and setting up administrative controls for such protections.
12. Changes to this Privacy Statement
We reserve the right to change this Privacy Statement. We will provide notification of material changes to this Privacy Statement through the Snaptrends Websites at least thirty (30) business days prior to the change taking effect.
13. Contacting Us
Questions about this Web Site Privacy Statement or our information-handling practices for our Snaptrends business should be directed to Snaptrends’ Privacy Office:
E-mail address: firstname.lastname@example.org
Please Note: this website privacy statement was updated on September 19, 2012.
Snaptrends reserves the right to make changes to this Website Privacy Statement at any time, so please check back periodically and make note of the effective date at the top of the policy. If we make any material changes to this policy, we will post a notice on our homepage and update the policy posted on our website. Your continued use of this Site or any Services after we post an updated Website Privacy Statement will constitute your acceptance of the new terms and their application to your use of the website or any Services.